PRIVACY POLICY

1. INTRODUCTION

UnWild Planet Travels Private Limited (“Company", “we”, “us”, or “our”) is a travelservices company operating through its official website, https://www.unwildplanet.com/. Weare committed to protecting and respecting the privacy of every individual who accesses or uses our website or avails our services.

This Privacy Policy (“Policy”) sets out the legal basis on which we collect, process, store, and share any personal data that you provide to us or that we collect in the course of your interaction with our website and services. This Policy has been formulated in compliance withthe Digital Personal Data Protection Act, 2023 (“DPDPA”) and the General Data Protection Regulation (EU) 2016/679 (“GDPR”), as applicable.

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. If you do not agree with any part of this Policy, we request that you discontinue your use of the website.

‍

2. INFORMATION WE COLLECT AND WHY

Personal Identification and Contact Information

We collect personal identifiers, including, but not limited to, your full name, alias, postal address, email address, telephone number, online identifiers, Internet Protocol (IP) address, account credentials, etc.

This information is collected and processed for the following purposes:

• To register, maintain, and secure your account on our platform.
• To receive, process, and respond to communications and queries submitted by you.
• To verify your identity and assess your eligibility for our services.
• To personalise the services rendered to you based on your preferences andrequirements.
• To provide ongoing customer support and assistance.
• To process and fulfil any data rights requests made by you.
• To keep your personal data accurate and up to date.

We may process certain special category data, which is subject to enhanced protection under applicable data protection laws, including limited health information (such as medical conditions, dietary restrictions, and allergies), strictly to the extent necessary toensure the safe and appropriate provision of our travel services.

Demographic and Classification Information:

We may collect demographic data, including your age, nationality, citizenship status, marital status, and gender, which may be classified as sensitive personal informationunder applicable data protection law. This information is collected and processed for the following purposes:

• To ensure compliance with applicable legal and regulatory obligations.
• To tailor and personalise our services to meet your individual requirements.
• To conduct internal analysis and reporting as necessary for the operation of ourbusiness.

Internet and Network Activity Information

We collect data relating to your online activity on our website, including your browsinghistory, search history, and your interaction with our website, applications, and digital advertisements.This information is collected and processed for the following purposes:

• To analyse user behaviour and improve the functionality and performance of ourwebsite.
• To deliver targeted advertising based on your browsing activity and interests, onour website and on third-party platforms.
• To evaluate the effectiveness of our marketing and promotional campaigns.
• To present our services in the most effective and relevant manner possible.

Geolocation Information

We may collect geolocation data derived from your device through satellite or cellular network signals, which identifies your approximate or precise physical location.This information is collected and processed for the following purposes:

• To provide location-specific offers, recommendations, and services, where yourconsent has been obtained.
• To enhance and personalise your experience on our platform based on yourgeographic location.

‍
‍

3. INFORMATION SHARING AND DISCLOSURE

We are committed to safeguarding your personal data and limiting its disclosure to specificcircumstances and recipients, as outlined below:

(a) Service providers - We may share information with third-party vendors who support ouroperations (such as website maintenance, communications, and marketing support),strictly to the extent necessary for them to perform their functions or as required by law.

(b) Requested services or partners - We may share your data with identified third partieswhose products or services you actively choose to access or engage with through ourplatform.

(c) Marketing partners - We may share limited personal data with selected third parties for promotional purposes, subject to your right to opt out. Your email address will not beshared for such purposes without your explicit consent.

(d) Legal and business purposes - We may disclose information where required to complywith legal obligations, enforce contractual rights, protect the rights or safety ofindividuals, investigate potential violations, resolve disputes, etc.

(e) Aggregated or anonymised data - We may share information in a form that does not identify you personally.

(f) With your consent - We may disclose your personal data in any other circumstanceswhere you have provided your consent.

‍

4. INFORMATION ABOUT CHILDREN

We do not offer our services directly to individuals below 18 years of age. However, where aminor (aged 12 years or above) is included in a family or private booking, we may collectlimited personal data strictly necessary for the safe and appropriate delivery of the travel services.

Such data may include the minor’s name, date of birth, nationality, and relevant health ordietary information. In accordance with the applicable data protection laws, including GDPRand DPDPA, this data is collected and processed only with verifiable consent from the minor’sparent or lawful guardian and is used solely for facilitating the booking for the travel arrangements.

We do not knowingly collect or process personal data of minors without such consent. Ourwebsite and marketing communications are intended for individuals aged 18 years and above. Ifwe become aware that a minor’s data has been collected without appropriate consent, we willpromptly delete it.

‍

5. DATA PROTECTION RIGHTS

We recognise and respect your data protection rights under applicable laws, including theDPDPA and GDPR, and are committed to ensuring that you retain meaningful control overyour personal data. You may exercise the following rights, subject to applicable laws:

(a) Right to Access - Request details of the personal data we hold about you, includingpurposes of processing, legal basis, categories of data, and third parties with whom it is shared.

(b) Right to Correction - Request correction or updating of inaccurate or incompletepersonal data.

(c) Right to Erasure- Request deletion of your personal data where it is no longernecessary, consent has been withdrawn, or processing is unlawful (subject to legalobligations).

(d) Right to Withdraw Consent - Withdraw consent at any time, without affecting priorlawful processing.

(e) Right to Grievance Redressal - Submit complaints to our Grievance Officer, which willbe acknowledged within 72 hours and resolved within 30 days.

(f) Right to Object - Object to processing based on legitimate interests or for directmarketing purposes.

(g) Right to Nominate - Nominate an individual to exercise your rights in the event of deathor incapacity.

You may exercise your rights by submitting a written request using the contact details provided in this Policy, and we will respond within 30 days of you exercising such rights.

‍

6. DATA RETENTION POLICY

We retain personal data only for as long as it is necessary to fulfil the purpose for which it wascollected, to comply with applicable legal or regulatory requirements, or to enforce legal rightsand obligations. Personal data is not retained indefinitely and is deleted or anonymised once the purpose is served, unless retention is required by law.The indicative retention periods for different categories of personal data are set out below:

(a) Booking and Travel Records - Retained for the duration necessary to provide services,manage bookings, and address post-travel queries or claims. Such data may be retainedfor a reasonable period thereafter to comply with legal obligations and defend potential

(b) Supplier and Partner Records - Retained for the duration of the contractual relationshipand for a reasonable period thereafter to manage contractual obligations and legal rights.

(c) Customer Service Records - Retained until resolution of the query or complaint and fora reasonable period thereafter to address follow-up queries and potential disputes.

(d) Incident and Health & Safety Records - Retained for as long as necessary to complywith legal, regulatory, and insurance requirements, and to establish, exercise, or defendlegal claims.

(e) Marketing Data: - Retained only for as long as consent remains valid. Such data isdeleted upon withdrawal of consent or where it is no longer necessary for the purpose forwhich consent was obtained.

(f) Website and Analytics Data - Retained for a limited duration necessary to analysewebsite usage and improve services, in accordance with applicable cookie policies.

We will erase personal data upon withdrawal of consent, unless retention is required for compliance with applicable law or for the purposes of legal claims. We also undertake periodic reviews to ensure that personal data is not retained beyond necessary periods.

‍

7. CONSENT WITHDRAWAL

We recognise the importance of safeguarding your privacy and provide you with the option torestrict the use or disclosure of your personal information for specific purposes.You may opt out of receiving promotional communications from our website, or request that your personal information not be shared with third parties for their marketing purposes, bycontacting us at sales@unwildplanet.com

‍

8. CHANGES IN THE PRIVACY POLICY

We may update this Privacy Policy from time to time by publishing the revised version on thewebsite, together with the date of the latest revision. Where we make significant changes tohow we collect, use, or share your personal information, we will notify you by sending an emailto the most recent email address you have provided and/or by displaying a prominent notice onthe website. Any such updates may also apply to personal information you provided prior to theissuance of such notice.

‍

9. COOKIES AND WEBSITE TRACKING

We use cookies and similar technologies on our website to enhance user experience, monitorwebsite performance, and support relevant marketing activities. When you first access ourwebsite, you will be presented with a cookie banner that allows you to accept or customise yourcookie preferences.

‍

10. COMPLAINTS

If you have any concerns, complaints, or grievances regarding the processing of your personaldata, you may contact our designated Grievance Officer using the details provided below.The Grievance Officer shall acknowledge your complaint within a reasonable timeframe andendeavour to resolve it in accordance with applicable data protection laws.

Grievance Officer: [Name]
Email: [ ]
Address: [ ]

We request that you include sufficient details in your complaint to enable us to effectivelyaddress your concerns. We will make reasonable efforts to respond to and resolve grievanceswithin the timelines prescribed under the applicable data protection laws.